FAQS


FAQS
Policies Payment We accept all major credit/debit cards via Paypal. Shipping International customers, please note: Purchaser is responsible for any duties, tax, or import fees assessed on your package. Because of customs delays and other factors, delivery of your package can take 2-12 weeks or longer. As these aforementioned issues are beyond our control, we ask for and appreciate your understanding in this matter. Shipping will be postponed if you pay with an e-check on PayPal. We must wait until the check clears before we can ship. Refunds and Exchanges All returns/exhanges/refunds must occur within 60 days of purchase date. If you are not happy with your purchase, we will replace/exchange your product with another product, provided that the original product is returned to us ( Buyer pays return shipping cost) Buyer MUST ship to Frankie & Myrrh using a tracking # with delivery confirmation. We will accept returns of unopened/unused products within 60 days of purchase date. Buyer pays return shipping cost. Buyer MUST ship to us using a tracking # with delivery confirmation If for any reason a refund is given, shipping costs are not refundable. Our Address: Frankie & Myrrh 50 Post St. Ste 34 Second Level San Francisco, CA 94104 Additional Policies and FAQs Labels may differ slightly from shown as I update our labels to improve them. Seller Information Kimberly Wong 50 Post St Suite 34 San Francisco, CA 94104 frankieandmyrrh [!at] gmail.com

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